About this policy
The Old Mill (Restaurant, Café and Bar) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
- you use our website (The Old Mill Wroxham).
- you make a booking
- you make enquiries on our website.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
The Old Mill is a restaurant/venue based in Wroxham, Norfolk.
Our registered address is: 74 Norwich Road Norwich Road, Wroxham, Norwich, Norfolk, England, NR12 8RX
Company number 04492297
How do we collect information from you?
We collect information from you:
- when you make a booking.
- when you visit a restaurant (preferences, allergies etc.).
- make an enquiry.
- We collect information from our suppliers for orders and for the paying of invoices
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking or enquiry online. We will collect this information so we can fulfill your booking request and you may dine at our venue.
When you make a booking:
The Old Mill collects information such as:
- e-mail address (used for booking confirmation and post-dining feedback emails)
- home or work address
- billing information taken for deposits, ticketing, or holding credit card information for
use in the case of no-shows (where applicable)
- telephone number
- dietary requests
We collect information of our suppliers for the purpose of orders and invoices for those services and goods supplied. Information is held on order forms and invoices.
When you access our website:
Our website uses a secure HTTPS URL by default, and we collect nil cookies (see report below)
This information collected on our website is very limited
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and, in particular for the following reasons:
- Internal record keeping.
- Improve our products and services.
- We may use the information to customise the website according to customer interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g, third-party payment processors, and other third parties to provide fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
Your data will only be stored in the UK..
We do not collect and use personal information to create a profile of your interests and preferences
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us
You have a right to request a copy of the personal information that the Old Mill holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: (email@example.com).
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Under legislation you have individual rights which we must comply with if you make a request to us. (unless an exemption applies)
We retain information of our suppliers for the purpose of a contract e.g Invoices are kept for 6 years
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
- Opting Out: You can set your browser to not accept cookies.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)
If you believe we have not handled your information correctly you have the right to contact the Information Commissioners Office helpline on 0303 123 1113.